BofA under fire from SEIU, consumer groups - Silicon Valley / San Jose Business Journal:

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The criticism comes from the , which is tryinfg to organize the bank’s work force, alonhg with the and the . They say Charlotte-based BofA has pressured workers to meet sales quotass thatburdened customers, especially among the working class, with costly and unnecessary products. “The SEIU’s claimsw misrepresent Bank of America’s relationship with its customers and its saysAnne Pace, a spokeswomanh for the bank. Some of the practicews under fire, such as courting thosee at embassies to sign up for checking accountzs andother products, has long been seen as a savvty move by major banks to reach out to The groups also targeted BofA’ debt-collection practices.
One former BofA employee said the bank falselty threatenedlegal action, in violation of federaol law. The former employee also said BofA callefd neighbors oftroubled borrowers, askintg them to deliver a message to the BofA “We will not comment on specifixc allegations made by former associates, but will say that our practicezs are fair,” BofA’s Pace “The bank is committed to providinf products and services to all of our customerx to help them meet their financial needs.
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